Assistant Director, Ticket Sales & Operations

The University of St. Thomas invites qualified candidates to apply for an Assistant Director of Ticket Sales & Operations position within the department for Intercollegiate Athletics.

The University of St. Thomas embraces belonging and equal opportunity for all. Our convictions of dignity, diversity and personal attention call us to embody and champion an inclusive environment.  The University is an Equal Employment Opportunity Employer (EEO).  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, status as a protected veteran, or other protected characteristic.  This commitment to inclusion and equal opportunity is consistent with our mission: Inspired by Catholic intellectual tradition, the University of St. Thomas educates students to be morally responsible leaders who think critically, act wisely, and work skillfully to advance the common good.  A successful candidate will possess a commitment to the ideals of this mission.

JOIN OUR COMMUNITY

The University of St. Thomas offers a competitive and comprehensive benefits program, which includes:

• Tuition Remission for employees, spouses, and dependents
• Generous Retirement Contributions to support your future
• Comprehensive Health Coverage including medical, dental, and vision
• Fully Paid Insurance: disability, life, and AD&D
• Paid Parental Leave to support growing families

Salary Range: $41,500 to $50,000

The University of St. Thomas has provided a salary range that represents its good faith estimate of what the University may pay for the position at the time of posting. The specific salary offered will be determined based on factors such as the qualifications of the selected candidate, departmental budget, internal salary equity considerations, and available market information.

JOB SUMMARY

The Assistant Director of Ticket Sales and Operations plays a critical role in driving ticket revenue and managing daily ticket operations for the athletic department. This position requires a hands-on professional who actively sells tickets, oversees ticketing systems and processes, and supports game-day operations across multiple sports. The Assistant Director works closely with marketing, development, and external relations to maximize attendance, revenue, and fan experience while operating effectively in a lean, fast-paced environment. This role requires strong communication skills, organization, a customer-focused attitude, and the ability to handle a fast-paced environment.

ESSENTIAL FUNCTIONS

Ticket Sales & Revenue Generation

• Generate ticket revenue through direct outbound sales efforts including season tickets, mini-plans, group sales, and premium seating.
• Manage a personal sales portfolio driven to meet or exceed established departmental revenue goals annually.
• Develop relationships with alumni, corporate partners, community organizations, and campus partners to grow and advance ticket sales and attendance across ticketed sports.
• Assist in the planning and execution of sales campaigns, promotional nights, and targeted outreach initiatives.
• Support ticket sales and operations efforts for all assigned ticketed sports.

Customer Service

• Address customer inquiries, concerns, and complaints in a professional and courteous manner.
• Provide accurate information about events, including dates, times, locations, and ticket pricing.
• Resolve issues related to ticketing, such as refunds, exchanges, and lost tickets, in accordance with company policies.

Ticket Ops & System Management:

• Assist with the setup and management of all ticketed events in the ticketing platform (Paciolan)
• Assist with the build out for upcoming events, manage inventory, pricing, seating maps, and promotional codes.
• Process ticket orders, account updates, exchanges, and refunds while ensuring accuracy and compliance.
• Generate sales and attendance reports as requested by supervisor.
• Ensure compliance with NCAA, conference, and institutional ticketing policies.
• Assist with event setup and operations as needed, including ticket scanning, guest check-in, and seating arrangements.
• Collaborate with event staff and other departments to ensure a seamless event experience for attendees.

Reporting and Documentation:

• Generate and review sales reports, tracking performance and identifying trends.
• Maintain accurate records of customer interactions, transactions and feedback.

Minimum Qualifications

• Bachelor’s degree
• One year experience in ticket sales, customer service, or a related field
• Proficiency with ticketing software
• Strong interpersonal and communication skills
• Must be enthusiastic, collaborative, creative and able to think both strategically and tactically
• Ability to handle stressful situations and resolve conflicts effectively
• Flexibility to work evenings, weekends, and holidays as required

Preferred Qualifications

• A Master's Degree
• Prior ticket sales or customer service experience at the college or professional level
• Prior experience working with Paciolan ticketing software

Physical Requirements

The ability to work in and move about office and recreational facility setting. The ability to use a computer and other office equipment. The ability to lift equipment weighing up to 40 lbs.  The ability to commute to offsite locations to attend meetings. The ability to read printed materials and a computer screen. The ability to communicate in person, by email, via video, and over the telephone. The University provides reasonable accommodations to qualified individuals with disabilities who require and request accommodations in order to perform the essential functions of their jobs.

HOW TO APPLY

All interested candidates must apply online at https://www.stthomas.edu/jobs/. Follow the instructions to complete an online application which includes creating or updating an applicant profile, uploading a resume, and completing a job specific application.

In light of its commitment to create and maintain a safe learning and working environment, employment with the University of St. Thomas requires consent and successful completion of a background screening.

Official job posting is available at www.stthomas.edu/jobs.