Business Analyst - Enrollment Management

The University of St. Thomas invites qualified candidates to apply for a Business Analyst position within the Enrollment Services department.

The University of St. Thomas embraces belonging and equal opportunity for all. Our convictions of dignity, diversity and personal attention call us to embody and champion an inclusive environment.  The University is an Equal Employment Opportunity Employer (EEO).  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, status as a protected veteran, or other protected characteristic.  This commitment to inclusion and equal opportunity is consistent with our mission: Inspired by Catholic intellectual tradition, the University of St. Thomas educates students to be morally responsible leaders who think critically, act wisely, and work skillfully to advance the common good.  A successful candidate will possess a commitment to the ideals of this mission.

JOIN OUR COMMUNITY

The University of St. Thomas offers a competitive and comprehensive benefits program, which includes:

• Up to 100% tuition remission for employees and dependents upon eligibility
• Up to 50% tuition remission for spouses upon eligibility
• A generous Employer retirement contribution of 9.4% of annual salary upon eligibility
• Medical, dental, and vision options
• Employer-paid disability, life, and AD&D benefits

Salary Range: $59,765 to $89,650

The University of St. Thomas has provided a salary range that represents its good faith estimate of what the University may pay for the position at the time of posting. The specific salary offered will be determined based on factors such as the qualifications of the selected candidate, departmental budget, internal salary equity considerations, and available market information.

JOB SUMMARY

The Enrollment Management Business Analyst will manage the relationship between the Enrollment Management team (“business users”) and technology teams in ITS, specifically CRM/Salesforce, Marketing Cloud/Pardot, CognosBI, Banner and others. This role supports Enrollment Management efforts in leveraging these tools and technologies. They will work collaboratively with ITS administrators, developers, and product owners to implement and troubleshoot technology products for use by Enrollment Management staff and leadership. They will also work collaboratively academic units, including school and college leadership teams, recruiters and program directors.

The Enrollment Management Business Analyst will be responsible for training enrollment staff on utilizing Salesforce, Marketing Cloud/Pardot, and other enrollment-related software effectively to recruit, enroll and retain prospective students. While they will not be in a student-facing role, they will need to understand recruitment strategy in order to lead the functional analysis and requirements refinement of mission-critical technologies.

This role oversees user acceptance testing by the Enrollment Management team and will communicate testing feedback with the development teams in ITS to ensure timely implementation. Effective written and verbal communication skills are imperative for this role, as is a willingness to cooperate effectively with diverse units across the campus.

ESSENTIAL FUNCTIONS

Communication & Strategy Implementation

• Act as a liaison between the Enrollment Management team and technical experts in ITS
• Assist with eliciting, analyzing, documenting and communicating project requirements and user stories that satisfy stakeholder and project needs
• Lead project planning, supporting in the execution and development of all technology-related projects that impact Enrollment Management
• Quickly understand Enrollment Management’s desired direction, structure, and requirements of new technology implementations

Training and Support

• Support and train Enrollment Management staff as well as enrollment and recruiting staff in the schools and colleges on best practices for successful use of all enrollment-related technology platforms
• Compile training documentation and oversee training plans for new technology features and lead functional implementation of new technology products
• Provide advanced functional troubleshooting to quickly resolve less complex issues without involving technical experts in ITS

Project Management & Support

• Assist project managers in setting appropriate timelines, prioritizing critical issues and being a spokesperson for Enrollment Management needs
• Help with enforcement of project deadlines and schedules; attend all planning sessions to ensure proper staffing and prioritization vs. other campus units

Minimum Qualifications

• Bachelor's degree in a relevant field
• At least three years of professional experience involving technology product management, project management, higher education recruiting and enrollment, or another relevant combination of experience

Preferred Qualifications

• Working with CRM technology including Salesforce or mass communications software such as Marketing Cloud or Pardot
• Working in fast-paced technology development cycles and gathering complex technical requirements from functional stakeholders

The equivalent combination of education and experience from which comparable knowledge and skills have been acquired may be substituted. 

HOW TO APPLY

All interested candidates must apply online at https://www.stthomas.edu/jobs/. Follow the instructions to complete an online application which includes creating or updating an applicant profile, uploading a resume, and completing a job specific application.

In light of its commitment to create and maintain a safe learning and working environment, employment with the University of St. Thomas requires consent and successful completion of a background screening.

Official job posting is available at www.stthomas.edu/jobs.