Financial Aid, Assistant Director (Financial Aid Advisor II)

Posted Date 7 days ago(11/21/2022 11:41 AM)
Number of Openings
2
Closing Date
Application review will begin immediately and will continue until a sufficient pool has been met.
Type of Search
Staff
Who May Apply
This position is open to all qualified applicants.
Position Number
330218, 400070
Campus
St Paul
Department/Unit
Financial Aid
FLSA Status
Exempt/Salaried
Employment Type
Full-Time Staff
Assigned Months per Year
12
Benefits Eligible
Yes

OVERVIEW

The University of St. Thomas invites qualified candidates to apply for a Financial Aid, Assistant Director (Financial Aid Advisor II) position within Financial Aid.

 

The University of St. Thomas embraces diversity, inclusion, and equal opportunity for all. Our convictions of dignity, diversity and personal attention call us to embody and champion a diverse, equitable and inclusive environment.  The University is an Equal Employment Opportunity Employer (EEO).  All qualified applicants will receive consideration for employment without regard to race, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are committed to building a skilled team that represents a variety of backgrounds and perspectives. This commitment is consistent with our mission: Inspired by Catholic intellectual tradition, the University of St. Thomas educates students to be morally responsible leaders who think critically, act wisely, and work skillfully to advance the common good.  A successful candidate will possess a commitment to the ideals of this mission.

 

JOIN OUR COMMUNITY

The University of St. Thomas offers a competitive and comprehensive benefits program, which includes:

  • Up to 100% tuition remission for employees, spouses, and dependents upon eligibility
  • A generous Employer retirement contribution of 9.4% of annual salary upon eligibility
  • Medical, dental, and vision options
  • Employer-paid disability, life, and AD&D benefits

 

JOB SUMMARY

The Financial Aid Advisor II has primary responsibility for strategic support of recruitment and retention efforts designed to meet the strategic enrollment and revenue goals of the university. S/he works directly with students, parents, guardians and community-based organizations that are involved in the processes of helping students choose to enroll and/or to persist at the university.  The Fin Aid Advisor II is responsible for the effective and compliant management of one (or more) significant financial aid programs including understanding the federal/state/institutional regulations and policies associated with that program (those programs), supporting and deploying policy and procedure development that ensures effective and compliant delivery of funds, articulating those policies and procedures to both internal and external constituents and meeting reporting requirements of the governing bodies (and the university) that are associated with the program(s). The program assigned may include supervision of staff and/or student employees. This role is also responsible for understanding and utilizing technical systems to support their work with students and the management of the program(s) for which they are responsible including but not limited to: Banner, Optix, Cognos, SalesForce (CRM) and program specific reporting applications. S/he works as a member of the Financial Aid team to determine annual financial aid awarding processes and procedures, create proactive outreach initiatives for a variety of constituents (both internal and external) regarding financial file completion/financial literacy/financial planning and s/he creates/supports program specific communication strategies. This person directly influences enrollment yield objectives and revenue at the university and has significant fiscal responsibility given the program(s) managed.

 

ESSENTIAL FUNCTIONS

Recruitment of Students: Responsible for effectively managing a large territory of prospective students from multiple strategic markets and for helping students (parents, guardians, high school counselors, CBO officials, etc.) navigate the financial aid and financing processes so that the student enrolls at St. Thomas.  Direct customer contact via a variety of mediums (phone, email, personal appointments, presentations, etc.) is a daily priority throughout the year and it includes analyzing financial aid data (FAFSA/federal tax information), describing financing strategies and bill navigation, securing completion of financial aid files, using professional judgement to make financial adjustments, awarding financial aid per regulation and university policy, and articulating this successfully to our constituents and other stake holders.
 

Retention of Students: Responsible for working with a large territory of continuing students (built from the work done with new students) and for building a 4-year working relationship such that students (parents and others) stay in contact throughout their time at the university. Create/support proactive communication plans/strategies to keep currently enrolled students engaged at and moving through the university – financially. Direct customer contact via a variety of mediums (phone, email, personal appointments, presentations, etc.) is a daily priority throughout the year and it includes analyzing financial aid data (FAFSA/federal tax information), describing financing strategies and bill navigation, securing completion of financial aid files, using professional judgement to make financial adjustments, awarding financial aid per regulation and university policy, and articulating this successfully to our constituents and other stake holders.
 Work with the student and other offices on campus to retain the student including Academic Advising, the Business Office, Registrar’s Office, Student Success Center, Deans of Students, etc. 

 

Program Management and Compliance: Responsible for the management of one or more significant financial aid programs including understanding the federal/state/institutional regulations and policies/procedures associated with that program (those programs), supporting and deploying policy and procedure development that ensures effective and compliant delivery of funds, articulating those policies and procedures to both internal and external constituents and meeting reporting requirements of the governing bodies (and the university) that are associated with the program(s).
 

This role is also responsible for understanding and utilizing technical systems to support their work with students and the management of the program(s) for which they are responsible including but not limited to: Banner, Optix, Cognos, SalesForce (CRM) and program specific reporting applications.  Program management may also include supervision of loan management, operational staff and student employees.

 

Campus and External Collaboration: Actively serve on project and process teams within the Enrollment Services Division (and throughout the university) that actively support the strategic goals of the institution including such initiatives as: student of color recruitment, retention initiatives, financial literacy/debt reduction, geographic diversity, etc. Support outreach to high schools and community-based organization, deliver financial aid presentations, provide training for currently enrolled students, etc.  Engage in on-going professional development. Other duties as assigned.

QUALIFICATIONS

Minimum Qualifications

  • Bachelor’s degree in a relevant field
  • Three to five years of progressively more responsible experience within financial aid or a related field
  • Night and weekend work required
  • Fully vaccinated for COVID-19 or eligible for legally required exemption such as a medical or religious reason

An equivalent combination of education and experience from which comparable knowledge and skills have been acquired may be substituted.

 

Preferred Qualifications

  • Program management experience
  • Professional experience in a related higher education role, such as territory management, sales, financing, relationship building, customer service, and staff supervision. 

 

HOW TO APPLY

All interested candidates must apply online at https://www.stthomas.edu/jobs/. Follow the instructions to complete an online application which includes creating or updating an applicant profile, uploading a resume, and completing a job specific application.

 

In light of its commitment to create and maintain a safe learning and working environment, employment with the University of St. Thomas requires consent and successful completion of a background screening.


Official job posting is available at www.stthomas.edu/jobs.

Want to get notified about new employment opportunities?

To receive notifications regarding new job opportunities that fit your selected career interests Connect with us.