• Sr. Business Analyst – Enterprise Support Specialist

    Posted Date 2 weeks ago(7/2/2018 5:03 PM)
    Number of Openings
    Closing Date
    Open Until Filled
    Type of Search
    Who May Apply
    This position is open to all qualified applicants.
    Position Number
    St Paul
    Information Technology Services - ITS
    FLSA Status
    Employment Type
    Full-Time Staff
    Assigned Months per Year
    Benefits Eligible

    The University of St. Thomas invites qualified candidates to apply for a Sr. Business Analyst – Enterprise Support Specialist position within the Information Technology Services Department.


    Inspired by Catholic intellectual tradition, the University of St. Thomas educates students to be morally responsible leaders who think critically, act wisely, and work skillfully to advance the common good.  A successful candidate will possess a commitment to the ideals of this mission statement.



     The University of St. Thomas offers a competitive and comprehensive benefits program, which includes:

    • Up to 100% tuition remission for employees, spouses, and dependents upon eligibility
    • A generous Employer retirement contribution of 9.4% of annual salary upon eligibility
    • Medical, dental, and vision options
    • Employer-paid disability, life, and AD&D benefits



    The Sr. Business Analyst contributes to the efficiency and effectiveness of ITS operations, providing support to the University of St. Thomas community. This operational role executes activities to maintain day-to-day system administration and process stability, and to improve the services and capability, ensuring business continuity among various departments. Responsibilities include service request resolution, incident identification and resolution, maintaining and supporting applications and servers, end-user training, key metrics identification and reporting, as well as, maintaining system and process documentation.



    1.    Perform enterprise level desktop, server/system management, and third tier technical support duties including:

    • Supporting the fleet of desktop Windows computers utilizing SCCM.
    • Supporting various servers and operational systems.
    • Work collaboratively with other ITS teams in diagnosing and resolving technical issues
    • Tier 3 Server and Desktop computing troubleshooting
    • Support of Office 365 back end administrator

    2.    Participate in and/or lead projects related to upgrades and implementation of new technological services.


    3.    Maintain and upgrade enterprise level systems (e.g. document management, printing, desktop computing, virtualized software, desktop backup systems.)

    4.    Remain current with and use ITS services and procedures for designated systems of record for ticket reporting, data and documentation tools, installation & inventory, ITS Communication guidelines, customer communication, technology trends and other duties as assigned.

    Remain current with technology trends (work with vendors, read trade journals, attend training, research, etc.)


    Minimum Qualifications

    • Bachelor’s Degree in computer science, engineering or a related technical discipline
    • Five years of experience with desktop administration, including software package creation and deployment, scripting, Office 365 administration, programming experience, database administration.



    On the University of St. Thomas Jobs page, follow the instructions to complete an online application which includes uploading a resume and copy/pasting a job specific cover letter.

    The University of St. Thomas, Minnesota Human Resources Department advertises the official job listing on its website at www.stthomas.edu/jobs.


    The University of St. Thomas is an Equal Opportunity Employer


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