• Financial Aid Advisor I

    Posted Date 3 weeks ago(5/7/2018 10:06 AM)
    Number of Openings
    1
    Position Number
    330366
    Campus
    Minneapolis & St. Paul
    Department/Unit
    Financial Aid
    Employment Type
    Full-Time Staff
    Assigned Months per Year
    12
    Benefits Eligible
    Yes
  • OVERVIEW

    The University of St. Thomas invites qualified candidates to apply for a Financial Aid Advisor I within Financial Aid.

     

    Inspired by Catholic intellectual tradition, the University of St. Thomas educates students to be morally responsible leaders who think critically, act wisely, and work skillfully to advance the common good. A successful candidate will possess a commitment to the ideals of this mission statement.


    JOIN OUR COMMUNITY
    The University of St. Thomas offers a competitive and comprehensive benefits program, which includes:

    • Up to 100% tuition remission for employees, spouses, and dependents upon eligibility
    • A generous Employer retirement contribution of 9.4% of annual salary upon eligibility
    • Medical, dental, and vision options
    • Employer-paid disability, life, and AD&D benefits

     

    JOB SUMMARY

    The Financial Aid Advisor will be working directly with students from the Dougherty Family College, located on the Minneapolis campus.  The Dougherty Family College offers a two-year college program for promising students who want to obtain a four-year degree, yet face financial, academic and social obstacles in reaching that goal.

     

    The Financial Aid Advisor has primary responsibility for strategic support of recruitment and retention efforts designed to support students in all St. Thomas programs (two-year, four-year and/or graduate) and the strategic enrollment and revenue goals of the university. S/he works directly with students, parents, guardians and community based organizations that are involved in the processes of helping students choose to enroll and/or to persist at the university. The Advisor is responsible for supporting the effective and compliant management of one (or more) tertiary financial aid programs including understanding the federal/state/institutional regulations and policies associated with that program, supporting policies and procedures that ensure effective and compliant delivery of funds, articulating those policies and procedures to both internal and external constituents and meeting reporting requirements of the governing bodies (and the university) that are associated with the program(s).

     

    This role is also responsible for understanding and utilizing technical systems to support their work with students and the management of the program(s) for which they are responsible including but not limited to: Banner, Optix, Cognos, SalesForce (CRM) and program specific reporting applications. S/he is an active and contributing member to the work of the Financial Aid Office and to Enrollment Services Division and its goals. S/he also contributes to proactive outreach initiatives for a variety of constituents (both internal and external) regarding financial file completion/financial literacy/financial planning and s/he creates/supports program specific communication strategies. This person directly influences enrollment yield objectives and revenue at the university.

     

     

    ESSENTIAL FUNCTIONS

    1. Recruitment of Students: Responsible for effectively managing a large territory of prospective students from multiple strategic markets (two-year and/or four-year) and for helping students (parents, guardians, high school counselors, CBO officials, etc.) navigate the financial aid and financing processes so that the student enrolls at St. Thomas. Direct customer contact via a variety of mediums (phone, email, personal appointments, presentations, etc.) is a daily priority throughout the year and it includes analyzing financial aid data (FAFSA/federal tax information), describing financing strategies and bill navigation, securing completion of financial aid files, using professional judgement to make financial adjustments, awarding financial aid per regulation and university policy, and articulating this successfully to our constituents and other stake holders
    2. Retention of Students: Responsible for working with a large territory of continuing students (built from the work done with new students) and for building a 2 and/or 4-year working relationship such that students (parents and others) stay in contact throughout their time at the university. Create/support proactive communication plans/strategies to keep currently enrolled students engaged at and moving through the university – financially. Direct customer contact via a variety of mediums (phone, email, personal appointments, presentations, etc.) is a daily priority throughout the year and it includes analyzing financial aid data (FAFSA/federal tax information), describing financing strategies and bill navigation, securing completion of financial aid files, using professional judgement to make financial adjustments, awarding financial aid per regulation and university policy, and articulating this successfully to our constituents and other stake holders. Collaborate with other offices on campus on strategies and initiatives to retain students including: Academic Advising, the Business Office, Registrar’s Office, Student Achievement Center, Deans of Students, etc.  
    3. Program Management and Compliance: Responsible for the management of one (or more) tertiary financial aid programs including understanding the federal/state/institutional regulations and policies/procedures associated with that program (those programs), supporting policy and procedure development that ensures effective and compliant delivery of funds, articulating those policies and procedures to both internal and external constituents and meeting reporting requirements of the governing bodies (and the university) that are associated with the program(s). This role is also responsible for understanding and utilizing technical systems to support their work with students and the management of the program(s) for which they are responsible including but not limited to: Banner, Optix, Cognos, SalesForce (CRM) and program specific reporting applications.
    4. Campus and External Collaboration: Actively serve on project and process teams within the Enrollment Services Division (and throughout the university) that actively support the strategic goals of the institution including such initiatives as: student of color recruitment, retention initiatives, financial literacy/debt reduction, geographic diversity, etc. Support outreach to high schools and community based organization, deliver financial aid presentations, provide training for currently enrolled students, etc. Engage in on-going professional development. Other duties as assigned.

    QUALIFICATIONS

    Minimum Qualifications

    • Bachelor’s degree
    • One year of experience within a financial aid office
    • Night and weekend work required

    Preferred Qualifications

    • Program management experience
    • Experience in higher education to include at least one of the following competencies: territory management, sales, or finance
    • Fluent in Spanish and/or Somali

     

    HOW TO APPLY
    On the University of St. Thomas Jobs page, follow the instructions to complete an online application which includes uploading a resume and copy/pasting a job specific cover letter.


    The University of St. Thomas, Minnesota Human Resources Department advertises the official job listing on its website at www.stthomas.edu/jobs.


    The University of St. Thomas is an Equal Opportunity Employer

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