Financial Aid Advisor II

Posted Date 3 weeks ago(1/31/2018 1:01 AM)
Number of Openings
1
Closing Date
Open until Filled
Type of Search
Staff
Who May Apply
This position is open to all qualified applicants.
Position Number
300051
Campus
St. Paul
Department/Unit
Enrollment Services
FLSA Status
Exempt/Salaried
Employment Type
Full-Time Staff
Assigned Months per Year
12
Benefits Eligible
Yes

OVERVIEW

The University of St. Thomas invites qualified candidates to apply for a Financial Aid Advisor II position within the Enrollment Services Department.

 

Inspired by Catholic intellectual tradition, the University of St. Thomas educates students to be morally responsible leaders who think critically, act wisely, and work skillfully to advance the common good.  The successful candidate will possess a commitment to the ideals of this mission statement.

 

JOIN OUR COMMUNITY

The University of St. Thomas offers a competitive and comprehensive benefits program, which includes:

  • Up to 100% tuition remission for employees, spouses, and dependents upon eligibility
  • A generous employer retirement contribution of 9.4% of annual salary upon eligibility
  • Medical, dental, and vision options
  • Employer-paid disability, life, and AD&D benefits

JOB SUMMARY

 

The Financial Aid Advisor II has primary responsibility for strategic support of recruitment and retention efforts designed to support the strategic enrollment and revenue goals of the university. S/he works directly with students, parents, guardians and community based organizations that are involved in the processes of helping students choose to enroll and/or to persist at the university.

 

The Financial Aid Advisor II is responsible for: the effective and compliant management of one (or more) significant financial aid programs including understanding the federal/state/institutional regulations and policies associated with that program (those programs), supporting and deploying policy and procedure development that ensures effective and compliant delivery of funds, articulating those policies and procedures to both internal and external constituents and meeting reporting requirements of the governing bodies (and the university) that are associated with the program(s).

 

ESSENTIAL FUNCTIONS

  • Recruitment of Students: Responsible for effectively managing a large territory of prospective students from multiple strategic markets and for helping students (parents, guardians, high school counselors, CBO officials, etc.) navigate the financial aid and financing processes so that the student enrolls at St. Thomas.  Direct customer contact via a variety of mediums (phone, email, personal appointments, presentations, etc.) is a daily priority throughout the year and it includes analyzing financial aid data (FAFSA/federal tax information), describing financing strategies and bill navigation, securing completion of financial aid files, using professional judgement to make financial adjustments, awarding financial aid per regulation and university policy, and articulating this successfully to our constituents and other stake holders.
     
  • Retention of Students: Responsible for working with a large territory of continuing students (built from the work done with new students) and for building a 4-year working relationship such that students (parents and others) stay in contact throughout their time at the university. Create/support proactive communication plans/strategies to keep currently enrolled students engaged at and moving through the university – financially. Direct customer contact via a variety of mediums (phone, email, personal appointments, presentations, etc.) is a daily priority throughout the year and it includes analyzing financial aid data (FAFSA/federal tax information), describing financing strategies and bill navigation, securing completion of financial aid files, using professional judgement to make financial adjustments, awarding financial aid per regulation and university policy, and articulating this successfully to our constituents and other stake holders. Work with the student and other offices on campus to retain the student including: Academic Advising, the Business Office, Registrar’s Office, Student Success Center, Deans of Students, etc.
  • Program Management and Compliance: Responsible for the management of one (or more) significant financial aid programs. including understanding the federal/state/institutional regulations and policies/procedures associated with that program (those programs), supporting and deploying policy and procedure development that ensures effective and compliant delivery of funds, articulating those policies and procedures to both internal and external constituents and meeting reporting requirements of the governing bodies (and the university) that are associated with the program(s). This role is also responsible for understanding and utilizing technical systems to support their work with students and the management of the program(s) for which they are responsible including but not limited to: Banner, Optix, Cognos, SalesForce (CRM) and program specific reporting applications 
  • Campus and External Collaboration: Actively serve on project and process teams within the Enrollment Services Division (and throughout the university) that actively support the strategic goals of the institution including such initiatives as: student of color recruitment, retention initiatives, financial literacy/debt reduction, geographic diversity, etc. Support outreach to high schools and community based organization, deliver financial aid presentations, provide training for currently enrolled students, etc.  Engage in on-going professional development. Other duties as assigned.

QUALIFICATIONS

Minimum Qualifications

  • Bachelor’s degree and three to five years of progressively more responsible experience within financial aid.   
  • Night and weekend work required.

Preferred Qualifications

  • Professional experience in a related higher education experience preferred including territory management, sales, financing, relationship building, customer service.  
  • Program management experience preferred.   

 

HOW TO APPLY

On our Jobs page, follow the instructions to complete an online application which includes uploading a resume and copy/pasting a job specific cover letter.

 

The University of St. Thomas, Minnesota Human Resources Department advertises the official job listing on its website www.stthomas.edu/jobs.

 

The University of St. Thomas is an Equal Opportunity Employer

 

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